FAQS

Answers To Our Most Frequently Asked Questions
What Is Screen Printing?
Screen Printing is arguably the most versatile method of printing processes resulting in unique and vivid color results.

Screen printing uses pressure from a squeegee to apply inked images to t-shirts by forcing ink into fibers where it is absorbed into the fabric. This creates unique visual results on printed products with very durable graphics that won’t wash away, and will last for years.

Do You Require A Deposit?

As almost all our products are made to order, a 50% deposit must be paid before manufacture commences. The balance is due upon completion of order, usually  7 working days.

How Do I Make Payment?
We accept payment via Internet Banking, PayPal, Debit Card or Credit Card. We currently accept VISA and Mastercard.
Do You Print One-Offs?
No, our minimum order quantity is 30 t-shirts. Due to the set-up costs it is not cost effective to screen-print under 30 t-shirts.
Can I Supply My Own T-Shirts?
Yes, we do lots of work on client supplied garments.
When Can I Expect Delivery?

Once you have confirmed your order, sent us your artwork and completed your deposit payment, please allow 7 working days for printing and 2-3 working days for NZ nationwide delivery. If you are supplying the garments then they will need to be in our hands before starting. We will call and email you confirmation once your order is ready/dispatched.

How Much Is Postage?
We use Courier Post for all New Zealand deliveries. Please allow 2-3 days for delivery from Opotiki.

North Island:
30 t-shirts: $17.99
31-49 t-shirts: $21.99
50-99 t-shirts: $24.99
100+ t-shirts $29.99

South Island:
30 t-shirts: $19.99
31-49 t-shirts: $23.99
50-99 t-shirts: $26.99
100+ t-shirts $31.99

What Is Your Returns Policy?

We will work hard to ensure that all our products are printed on high-quality materials & shipped on time and accurately. We only work with suppliers who have strong fair labour and social responsibility policies.

We accept returns and will issue a full refund within 30 days of dispatch if you are disappointed with your order for any of the following reasons: The product itself is flawed; The quality of the printing is poor; or if the final product is materially different than the design you approved.

Garments supplied by you are not covered by our returns policy unless prior agreement. We require a minimum GSM weight and quality for screen-printing to be effective.

If you are in any way unsatisfied with your purchase, please contact us sales@tshirtdesigns.co.nz with your order number and concerns.

I Have Paid For The Screens, Do I Own Them?
No, you have paid for the use of the screens only. When your print job is complete the screens are reclaimed and used again for other jobs.
How Long Do You Hold My Screens For?
We will keep your screens for 6-months and the cost per set-up on any reprints is 50% off for 30-99 reprints, or free if you are doing 100 reprints or more. If you use the screen once every 6-months we’ll keep your screen forever!

Ready To Get Started?

Got Your Design Sorted?

Custom T Shirt Screen Printers NZ

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If we didn’t answer all of your questions, feel free to drop us a line any time.